Advanced Call Center

An advanced, yet simple-to-use phone answering machine for your voice modem.

Publisher:	Pingram Marketing	License:	Shareware
Version:	6.0	Date Added:	14 August, 2008
File Size:	2.3 MB	Downloads:	9
Price:	$39.95	Editor Rating:
Systems:	Windows2000, Windows2003, Win98, WinME, WinNT 4.x, Windows Vista Starter, Vista, WinXP

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording.

Advanced Call Center can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls, even without Caller ID information. Advanced Call Center provides tight integration with sound cards and doesn't require an extra speaker attached to the modem. Lastly, Advanced Call Center looks just as great as it works!Features:
Advanced Caller ID Software: Advanced Call Center utilizes your modem and Caller ID detection (also known as Calling Number Delivery) to identify incoming telephone callers. The program supports Caller ID systems used in the US and Canada, the United Kingdom (British Telecom), Australia and New Zealand. The program maintains a telephone number database including custom sound alerts for a caller, as well as other callers details. It provides a per-caller customizable ring alert sound and a pop-up window to notify you about an incoming call. Call can be accepted or rejected by you or by the program itself. You wont even hear rings from blacklisted callers, once they are identified. The program is able to block unwanted calls, including blocked (private) numbers, out of area calls and those calls that were not identified. Advanced Call Center works with Number Only Caller ID service as well as with Name and Number service. It is able to match the phone number against names that you store in a phone book. T
his allows users with Number Only Caller ID to see the name of the caller or substitute Caller ID name with more readable one.
Smart Software Answering Machine: Advanced Call Center features extensive call answering capabilities. Incoming calls may be recorded and saved to a WAV file, which can be played back by the program or the standard Windows Media Player / Sound Recorder. You can monitor the current conversation through the sound card. When the telephone rings, Caller ID information is received as a series of special codes after the first or second ring. The program attempts to match the callers identity with its internal database. Depending on the callers status (White listed, Normal or Black listed), and group options set, the call can be routed to the answering machine, answered normally with the handset, or even dropped immediately. Individual entries in the database can be assigned personalized greetings. In telephone answering machine mode, callers hear a greeting message and a beep after which they may record a voice message. The allowable recording time can be adjusted from a few seconds to several hours. When a
caller disconnects, the program stops recording and hangs up. Greeting messages can be customized depending on per-caller basis. The program can record all or part of the conversation to a sound file, and play it back to the recipient or through the local sound card at any time. There are several actions that can be assigned for every type of calls: hang up/do not answer, block the call (your telephone stops ringing), answer immediately or after specified number of rings, record message or start answering machine sequence; set caller on hold and play music. It is possible to set up the program to record all incoming calls and every call originated from within ACC.
Remote Access to Messages: It is possible to control the answering machine remotely. Remotely available actions include message retrieval, leaving a message, changing the default greeting, and more. Recorded answering machine messages can be heard remotely from any touch-tone telephone via Remote Retrieval function.
Call Forwarding: Advanced Call Center is able to notify the user about an incoming call via numeric or alpha-numeric pager and/or via e-mail. E-mail announce can include full voice message left by remote party to the answering machine as a wave file. It is possible to forward different callers to different e-mail addresses, or selectively block paging or mailing of a caller.
Voice Announce: The program can announce call details in voice. When someone calls in, their name and/or telephone number will be announced by computers voice. This is useful if you are in another room and wish to know who is calling. You can then choose to answer or not.

Download Now File Size: 2.3 MB

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