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Jet Service Desk
Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management,
|Publisher:||Da COBRA Software LLC||License:||Shareware|
|Version:||1 63||Date Added:||01 January, 2012 00:00|
|File Size:||3.8 MB||Downloads:||6|
|Systems:||Win2000, Win7 x32, Win7 x64, WinServer, WinVista, WinVista x64, Windows Vista, Windows Vista x64, Windows2000, Windows2003, WinXP|
Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries. Additional modules and features: -Events notifying system -Reporting system based on Fast Report 4 -Administrator module -Jet Service Desk Mail Gate -Events notifying system Main module includes integrated notifying system which informs the users about the following events: -new request registration without responsible -new request registration for current user -adding comments and files to the request of current user by clients -approach of start/reaction time of the request -request due date expiration Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request. Reporting system The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.
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AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B
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File Size: 3.8 MB
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