Public Folder HelpDesk

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.

Public Folder HelpDesk 10.1
Publisher: kalmstrom.com Business Solutions License: Shareware
Version: 10.1 Date Added: 31 August, 2009
File Size: 10.4 MB Downloads: 19
Price: $1,400.00 Editor Rating:
Systems: Windows2000, Windows2003, Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Starter, Windows Vista Ultimate, Vista, WinXP
System requirements: Exchange Server 5.5 or later

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.Extensive documentation: many video demonstrations and downloadable manual and slideshow online.Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

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File Size: 10.4 MB
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Public Folder HelpDesk 10.1 Related Software

Public Folder HelpDesk 10.1 Keyword
Outlook , Issue Tracking , Support , Call Center , Computer Support , Group Support , Help Desk Software , Itil , It Help Desk , Customer Support , Help Desk Management , Essential Statistics , Help Statistics , Help Desk Solution
Public Folder HelpDesk 10.1 Publisher's Products
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    Plan and report time and expenses in the Outlook Calendar. No extra app need. Complete time reporting for workgroups. Offline or Online. Report to MS Access or SQL database or via ASP. PDA integration. Powerful statistics tool. Also single version.
  • Calendar Browser 6.0
    Book resources and supplies as easily as you make an appointment in the Outlook Calendar. For Outlook and Exchange server. Multiple calendars can be shown. Resource descriptions saved in public folders or shared mailboxes. Overview. Statistics tool.

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File Size: 10.4 MB
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