iHelpdesk for Linux 2.2 Build

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Benefits:
Improve customer service perception and satisfaction.
Increase accessibility

iHelpdesk for Linux 2.2 Build 1530
Publisher: iReasoning Inc. License: Freeware
Version: 1530 Date Added: 7 January, 2012
File Size: 35.6 MB Downloads: 21
Editor Rating:
Systems: Linux

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iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Benefits:
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication, and information.
Increase productivity of support staff by automating processes, policies, and tasks.
Improve teamwork and communication.
Reduce IT support costs.

Major features:

Email Management

Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

Request & Problem Management

Label, categorize, track requests and problems.

Self-Service Portal
Users can manage service requests via the customer portal.

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iHelpdesk for Linux 2.2 Build 1530 Publisher's Products
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    iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

    Benefits:
    Improve customer service perception and satisfaction.
    Increase accessibility
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File Size: 35.6 MB