SupportWizard

FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).

SupportWizard 6
Publisher: SupportWizard License: Shareware
Version: 6 Date Added: 26 July, 2012
File Size: 35.2 MB Downloads: 11
Price: Editor Rating:
Systems: Linux, Mac, Windows, Win, Win95, Win98, WinME, WinXP, Windows2000

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FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.

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File Size: 35.2 MB